The FTC says consumers should be aware that this is a scam designed to dupe users into giving out valuable personal information.
If the consumer falls for the ploy and connects with the scammers, an “agent” may ask for a credit card number associated with their account. “Press 1 to speak with an Amazon fraud department executive.” "That order seemed to be fraudulent,” the scam call says. You made a transaction for $529 and 99 cents." If the same version of this scam call goes to voicemail, Amazon account holders may hear a message like this: "This call is regarding your purchase from. I could hear a call center in the background from the unsolicited caller.” Automated messages “Another observation: when you call Amazon, you do not hear the call center in the background. They only contact you via email,” Stephanie said. “Amazon confirmed that they never call people. They reiterated that Amazon emails account holders personally - using the customers’ name - if there is an issue with their account. Legitimate Amazon representatives then confirmed that the call she received was a scam. Instead of calling the 800 number, she opted to call Amazon directly after hanging up.
“I told the caller I was not comfortable giving him my name and he offered an 800 number for me to call to speak to them directly.” “They then tried to ask me for my name ‘to verify my account,’” she told ConsumerAffairs. warned that she recently received “a very realistic-sounding call” asking for confirmation of a $1499 purchase made to her Amazon account. But the Federal Trade Commission (FTC) is warning that this is a scam. It involves bad actors who attempt to siphon personal information out of consumers by telling them that they need to confirm a recent purchase.Īmazon customers across the country have reported receiving calls from people who claim to work for Amazon and are asking for confirmation of a recent transaction. Photo (c) krisanapong detraphiphat - Getty Images A new Amazon scam appears to be making the rounds.
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